When I think about the words, “Customer Service,” I think about everything as a whole.  In my business, when I take care of my new AND previous clients, I REALLY take care of them!  As a business owner, it’s all about being professional, with GREAT customer service.  It’s all about having a product or products that people care about and are interested in.  I believe the rates should be competitive.  My rates are competitive because I put forth a LOT of TIME and EFFORT to make MY service the best it can be!  If there are times I am not working on voice over projects, I am studying and researching on how to CONSTANTLY build my voice over skills to deliver the BEST audio I can possibly deliver.